Thank you for shopping at The Bottle Vault (
owalawaterbottle.co). As an independent reseller specializing in rare, authentic, and limited-edition hydration gear, our inventory is highly curated. Please review our refund guidelines carefully before finalizing your purchase.
1. 14-Day Return Window
We accept returns on eligible items within 14 days of the date your package was delivered according to carrier tracking. To be eligible for a return and full refund:
- The item must be completely unused, unwashed, and in the exact condition you received it.
- The factory plastic shrink-wrap, original retail product tags, and care booklets must be fully intact and attached to the bottle.
- Any item showing signs of water contact, handling wear, or removed tags is not eligible for a refund.
2. Final Sale Items
Due to health, safety, and hygiene standards regarding personal beverage containers, the following items are strictly Final Sale and cannot be returned, exchanged, or refunded under any circumstances:
- Any water bottle, tumbler, or accessory that has been opened or had its protective factory wrap removed.
- Replacement lids, straws, or silicone gaskets that have been unsealed from their individual packaging.
- Items purchased during designated "Vault Clearance" or blowout sales events.
3. Return Shipping Costs
- Customer Responsibility: Except in cases where an item arrives damaged or incorrect due to our error, the customer is responsible for paying all return shipping costs.
- Shipping Recommendations: We highly recommend using a trackable shipping service and purchasing shipping insurance. The Bottle Vault does not guarantee that we will receive your returned item, and refunds will not be processed for items lost in transit back to our vault.
4. How to Initiate a Return
To start a return request, please email our support team with your Order Number and clear photos showing the current condition of the unopened product, including the intact tags and wrap. Once approved, we will provide you with the return shipping address and instructions. Unauthorized returns sent back without prior approval will be rejected.
5. Damaged or Defective Items upon Arrival
We inspect every single item for cosmetic and structural flaws before packing. However, if your item arrives damaged due to carrier mishandling, you must report it to us within 48 hours of delivery. Please email us your order number alongside photos of the damaged shipping box and the damaged product so we can expedite a replacement or refund for you.